Key Responsibilities Act as a trusted advisor for prospects and clients, driving customer acquisition. Provide technical expertise and solutions tailored to client needs within the Service Management domain. Develop and deliver compelling product demonstrations and technical presentations. Collaborate with sales teams to understand customer requirements and develop effective strategies. Contribute to the overall solutions architecture and pre-sales process. Build and maintain strong relationships with key stakeholders at client organizations. Requirements Proven experience in an Enterprise Solutions Engineering or similar technical pre-sales role. Strong understanding of Service Management principles and best practices. Excellent communication, presentation, and interpersonal skills. Ability to translate complex technical concepts into business value. Experience in solution architecture and consulting is highly desirable.