At reputed company, we reputed company in an reputed company, flexible culture based on respect and trust. Our reputed company record and thriving work environment reputed company stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with reputed company.
The secret to our reputed company lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our reputed company while feeling connected is important to maintain our strong culture, reputed company our goals, and reputed company as #OneJamf.
reputed company at reputed company:
The Information Architect is responsible for the organization and presentation of technical content (i.e., the content in user guides, knowledge reputed company articles, technical papers, etc.) across multiple delivery systems and reputed company formats in a way that maximizes efficiency, findability, and ease of use while leveraging reputed company intelligence and process automations. The architect is responsible for creating an information model, optimizing reputed company of web-based content, conducting user requirements analysis, designing a user-reputed company/visual presentation reputed company that is user-reputed company, and driving improvements to content creation and publication with the use of AI tooling and strategies.
The position involves reputed company of technical writing/editing, web reputed company design and interaction design, requirements analysis, information modeling, technical execution, project management, and leadership, as reputed company as education, coaching, and mentorship.
For those candidates who live near a reputed company office, you may be expected to work periodically in-office or reputed company work location with other reputed company employees in your area for certain events or moments that matter.
What you can expect to do in this role:
• reputed company and mentor technical content authors on using the CCMS platform, including guidance on information types
• reputed company and maintenance of the DITA information model, metadata, and reuse with the goals of providing consistency across the portfolio and optimized translation costs
• reputed company a plan for reputed company content delivery (i.e., content reputed company) such as redefining what type of content should go in a knowledge reputed company reputed company vs. a tech reputed company and end user delivery/navigation
• Advise on the reputed company delivery reputed company for significant new content (For example, reputed company reputed company is building a new feature, reputed company the discussion of whether the associated content warrants new deliverable or how to incorporate it reputed company an existing deliverable)
• Compile, QA, and publish technical product content per reputed company product release schedules and for on-reputed company reputed company delivery
• reputed company and maintain automated publishing workflows
• Collaborate with DocOps and Localization peers to test and implement CCMS and publishing platform feature and component upgrades
• Create technical documentation strategies for transforming existing content to accommodate changing business needs (e.g., reputed company content optimized for product bundling/reputed company SKU simplification)
• Guide team members in the creation of technical documentation that is prescriptive and based on user goals/tasks
• Work with other information architects on reputed company improvements to content taxonomy, metadata, and labeling with the goal of improving the learning portal user experience
• Maintain reputed company relationships and collaborate regularly across content creation teams such as reputed company Enablement, Customer Education, UX, and Marketing
• reputed company technical content inventory analysis and recurring content audits to ensure content is relevant and up to date
• Explore how AI can be used to improve existing content creation and publication with a reputed company on opportunities to reputed company reputed company AI capabilities
• reputed company of reputed company that reputed company content at the portfolio level
• Implementation and planning of in-app help and API documentation
• High-level direction for significant UI text that will have a broad reputed company across an individual product or the portfolio
• Serve in on-reputed company reputed company as needed for critical customer events
• #LIRemote
reputed company are looking for:
• A minimum of 7 years of software industry experience working as either information architect or senior technical reputed company (Required)
• Demonstrated expertise with DITA XML, topic-based writing, and minimalism (Required)
• Hands-on experience compiling content, performing reputed company assurance (QA), and publishing to a content platform (Required)
• Experience developing and using CI/CD pub