Lead Digital CS & Scaled Customer Success

Asana is seeking a senior leader for Head of Digital & Scaled Customer Success to define and own the digital CS strategy, journey, and engagement motions. You will design self-serve onboarding, lifecycle communications, and AI-driven engagement plays that drive activation with minimal human coverage, while partnering with Product to clarify capabilities and automation.

You will lead a high-impact team, establish metrics, run rigorous data-driven experiments, and align across Product, Marketing,