Note: The job is a remote job and is open to candidates in USA. GitLab is the intelligent orchestration platform for DevSecOps, and they are seeking a Senior Customer Success Manager for their Public Sector team. In this role, you will help U.S. government and public sector organizations realize meaningful outcomes with the GitLab platform by guiding customers through their adoption journey and acting as a liaison between them and GitLab's various teams.
Responsibilities
Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives
Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies
Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time
Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams
Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction
Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases
Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders
Skills
Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee), in line with government requirements for this role
Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention
Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives
Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines
Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them
Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders
Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language
Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Company Overview
GitLab is a web-based Git repository manager that offers a variety of features for software development teams. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is